Responsibilities: • Responding promptly to customer inquiries. • Handling and resolving customer complaints. • Providing product and service information to customers. • Processing orders, forms, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional customer support. Requirements: • High school diploma, general education degree or equivalent. • Ability to stay calm when customers are stressed or upset. • Comfortable using computers. • Experience working with customer support. • Familiarity with CRM systems and practices. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. Preferred Skills: • Customer service experience, preferably in a call center or customer support role. • Strong problem-solving skills and the ability to think on your feet. • Excellent written and verbal communication skills. • Strong organizational skills and attention to detail. • Ability to handle stressful situations with grace and professionalism. • Proven ability to build positive relationships with customers. • Knowledge of customer service principles and practices. • Ability to work well in a team environment. • Willingness to learn and adapt to new technologies and tools. • Ability to work a flexible schedule, including evenings, weekends, and holidays if necessary.',