Responsibilities: •Develop and maintain process documentation and standard operating procedures •Analyze and improve existing business processes to increase efficiency and productivity •Collaborate with various teams to identify process improvement opportunities •Monitor and report on key performance indicators related to process efficiency •Train and support employees in implementing new processes and procedures •Identify and mitigate risks associated with process changes Requirements: •Bachelor's degree in business administration, management, or a related field •Strong analytical and problem-solving skills •Excellent communication and interpersonal abilities •Ability to work effectively in a team and independently •Proficiency in using productivity and process management tools •Understanding of project management principles Preferred skills: •Certification in process management or related field •Experience with process mapping and modeling tools •Knowledge of lean or six sigma methodologies •Familiarity with quality management systems •Experience in conducting process audits and assessments,