14,200 د.ت

Median Base Salary

¿Cuánto gana un Complaints Officer en Tunis ?

El salario base de un Complaints Officer en Tunis es 14,200 د.ت. También conocido como: Complaints Investigator, Complaints Specialist, Complaints Coordinator, Grievance officer, Customer relations officer, Ombudsman, Dispute resolution officer, Grievance officer, Customer advocate, Dispute resolution officer.
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14,200 د.ت

Median Base Salary (percentile 50th)

712 observations

Good Confidence

د.ت Bonus per year

د.ت of Stock

Base salary varies with experience. Register at TalentUp.io platform to learn about associated salaries based on seniority and percentiles. (Updated: Sept. 29, 2024)

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None د.ت

Min salary

None د.ت

Max salary

Highly supplied position in a highly demanded market

Gender gap

Male

62%

Female

38%

Unbalanced position

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Responsabilidades: • Investigar y resolver las quejas de los clientes de manera oportuna y eficiente • Documentar y rastrear las quejas para garantizar que se aborden de manera adecuada •Comunicarse con los clientes para comprender sus inquietudes y proporcionarles actualizaciones sobre el proceso de resolución • Colaborar con otros departamentos para abordar los problemas subyacentes que contribuyen a las quejas • Analizar los datos de las quejas para identificar tendencias y posibles áreas de mejora Requisitos: • Licenciatura en un campo relacionado o experiencia laboral equivalente • Fuertes habilidades comunicativas e interpersonales • Capacidad para mantener la calma y ser profesional cuando se trata de clientes molestos • Excelentes capacidades analíticas y de resolución de problemas • Atención a los detalles y capacidad de seguir los procesos y procedimientos establecidos Habilidades preferidas: • Experiencia previa en servicio al cliente o en un campo relacionado • Familiaridad con los sistemas de gestión de relaciones con los clientes (CRM) • Conocimiento de las regulaciones relevantes de la industria y los estándares de cumplimiento • Capacidad para trabajar eficazmente en un entorno de equipo • Dominio de las aplicaciones de Microsoft Office,

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