Responsibilities: •Analyzing and documenting business needs and requirements •Assisting in the design and implementation of IT systems and processes •Conducting research and analysis to identify potential improvements •Providing support for IT infrastructure and systems •Assisting with troubleshooting and resolving technical issues Requirements: •Bachelor’s degree in Information Technology, Computer Science, or a related field •Strong analytical and problem-solving skills •Excellent communication and interpersonal abilities •Ability to work collaboratively in a team environment •Familiarity with IT concepts and principles Preferred skills: •Experience with data analysis and reporting •Knowledge of IT project management methodologies •Familiarity with IT service management principles •Understanding of network and system security concepts •Ability to adapt to new technologies and tools',