Analyzes software and hardware needs for the organization.
Oversees and facilitates the installation and maintenance of IT systems, hardware, and software.
Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.
Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users.
Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organizations systems and operations.
Coordinates and schedules large-scale software and hardware installations.
Performs other duties as assigned.
Requirements / skills:
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Thorough understanding of technology, software, and hardware.
Proficient with Microsoft Office Suite or related software.
Proficient with or able to quickly learn the software and applications used in the organization and the industry.