55,500 лв

Median Base Salary

How much does a Technical Support Manager make in Sofia ?

The base salary for a Technical Support Manager in Sofia is 55,500 лв. Also known as: Technological Support Manager.
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55,500 лв

Median Base Salary (percentile 50th)

38 observations

Excellent Confidence

9,200 лв Bonus per year

26,600 лв of Stock

Base salary varies with experience. Register at TalentUp.io platform to learn about associated salaries based on seniority and percentiles. (Updated: Oct. 9, 2024)

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40100.0 лв

Min salary

46700.0 лв

Max salary

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👤 Technical Support Manager in 📍 Sofia

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Carles Font

CEO and Partner | Q-tech

Responsibilities: • Provide technical support to internal and external customers. • Monitor and respond to customer inquiries, service requests, and technical issues. • Troubleshoot and resolve customer issues in a timely manner. • Develop and implement customer service strategies and procedures. • Create and maintain technical documentation and knowledge base. • Monitor and analyze customer feedback and trends. • Work with other departments to ensure customer satisfaction. Requirements: • Bachelor’s degree in Computer Science, Information Technology, or related field. • At least 2 years of experience in customer service or technical support. • Excellent organizational, problem solving, and communication skills. • Ability to work independently and manage multiple tasks. • Ability to work in a fast-paced environment and handle multiple customer requests simultaneously. Preferred Skills: • Experience in customer service management. • Knowledge of computer hardware and software. • Experience with customer relationship management (CRM) software. • Knowledge of customer service principles and practices. • Familiarity with scripting and automation tools. • Knowledge of ITIL (Information Technology Infrastructure Library) framework.

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