Responsibilities: -Provide excellent customer service to customers in person, over the phone, and via email -Resolve customer complaints and inquiries in a timely and professional manner -Manage customer accounts and maintain accurate records -Provide customer support on a variety of products and services -Train and coach staff on customer service best practices -Ensure customer satisfaction is maintained -Maintain a positive and professional attitude Requirements: -High school diploma or equivalent -Minimum of 1 year of customer service experience -Strong communication and interpersonal skills -Ability to work independently and manage multiple tasks -Excellent problem-solving and decision-making skills -Strong organizational and time management skills Preferred Skills: -Previous experience in a customer service or retail environment -Knowledge of customer service principles and practices -Ability to work in a fast-paced environment -Proficiency in Microsoft Office Suite -Ability to work in a team environment