Responsibilities: - Monitor and maintain operational systems and processes - Troubleshoot and resolve operational issues - Perform routine maintenance and upgrades on operational systems - Develop and document operational procedures - Ensure all operational systems are running efficiently and securely - Collaborate with other teams to ensure operational processes are effective Requirements: - High school diploma or equivalent - Ability to work independently and as part of a team - Strong problem-solving and analytical skills - Excellent communication and organizational skills - Ability to multitask and prioritize workload - Knowledge of general IT principles Preferred Skills: - Experience with operational processes and procedures - Knowledge of computer hardware and software - Knowledge of networking principles - Experience with database management systems - Experience with system administration and security - Knowledge of scripting languages (e.g. PowerShell, Bash, etc.)