Related tasks:

• End user support with Active Directory/backend support
• Work with cross-functional teams in complex IT environment
• Familiar with standard operating and project planning methodologies
• Uses knowledge of present and planned applications installed or to be installed, has expertise in healthcare applications
• Applies technical expertise in file/screen building, report writing and maintaining master files, profiles and forms
• Develops specifications to support the design of new or modified applications
• Serves as a liaison with user departments in design, implementation, and modification of applications
• Analyzes the current environment’s system policies in order to meet Information Services and user expectations
• Participates in troubleshooting application problems
• Uses standard problem management methodologies• Reviews software problems, analyzes issues and develops potential solutions
• Documents all software problems, solutions and outcomes for future reference
• Prepares user defined custom reports
• Reviews and evaluates user requests/needs and implements necessary/ appropriates changes
• Documents all programming requests and follows established programming standards
• Implements vendor system enhancements and custom programs

• High level/expert Desktop support/Help desk will work
• Proficient in Microsoft Office applications, required
• Able to function in a high-pressure, high-visibility role
• Able to navigate a large/complex corporate IT environment with many cross-functional teams
• EXCELLENT communication skills, both verbal AND written (job requires extensive email/text messaging)
• Ability to prioritize and multi-task