Related tasks:

• Receive inbound calls and ensure that cases and interactions are logged correctly in CRM
• Ensure security verifications are carried out per company policies and procedures
• Resolve customer queries, ensuring that a high standard of customer service is maintained
• Place outbound calls to customers when required in line with Client / Company guidelines
• Utilise up-sell opportunities under Prefer-to-Refer and / or other Client driven sales programs
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep process, technical, operational and sales knowledge (of self) maintained / updated

• Excellent knowledge of management methods and techniques
• Excellent written and verbal communication skills
• Working knowledge of customer service software, databases and tools
• Awareness of industry's latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientationPreferred qualifications
• Experience with technology-based product support