Related tasks:

• Bridge the gap between sales and customer support
• Ensure customers get fast time-to-value
• Keep clients engaged and regularly using products
• Build customer loyalty and reduce churn
• Keep a “high-level view” of the entire support process
• Advocate for customers
• Foster a customer-centric team environment
• Resolve customer issues

• Customer relationship management
• Brand promotion
• Proactive problem resolution
• Leadership skills
• Empathy
• Product knowledge
• Collaboration skills
• Communication skills
• Time management
• Customer intelligence