Responsibilities: - Respond to customer inquiries in a timely and professional manner - Provide accurate information about products and services - Resolve customer complaints and inquiries - Document customer interactions - Follow up with customers to ensure satisfaction Requirements: - High school diploma or equivalent - Excellent written and verbal communication skills - Strong problem-solving and customer service skills - Ability to work in a fast-paced environment - Ability to work independently and as part of a team Preferred Skills: - Experience in a customer service role - Knowledge of customer service software, databases, and tools - Knowledge of customer service principles and practices - Ability to multitask and manage multiple customer interactions simultaneously - Ability to remain calm and professional in difficult customer interactions