How much does a Customer Operations Manager make in Zagreb ?

327,800 Kn

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The base salary for a Customer Operations Manager in Zagreb is 327,800 Kn

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Annual salary Based on 40 observations

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Related tasks:

  • Manage PPM and statutory planning in CAFM system to contract specifications Manage PPM sub contractor works, including timely issue of accurately worded and costed purchase orders.
  • Conduct weekly/monthly labour planning meetings with Account Managers and Contract Managers.
  • Schedule and manage all PPM and statutory testing works in collaboration with PPM and Technical Manager.
  • Ensure clients are kept informed in advance of planned preventative maintenance and sub contractor visits.
  • Ensure PPM schedule is resource planned and delivered in line with KPI'.
  • Collate and manage all sub contractor PPM reports.
  • Produce relevant information and updates required for inclusion in client/contract reports.
  • Ensure client systems are updated within set timescales.
  • Management of phone software system to ensure contractual & internal SLAs are met. Monitoring & management of client complaint & escalations.
  • Plan and manage engineering workforce and sub contractors to ensure satisfactory and timeous completion of works to eliminate non productive time.
  • Job by job communication and tracking of engineering workforce and sub contractors to ensure CAFM systems are accurate and up to date.
  • Manage all outstanding reactive, quoted and planned maintenance works to ensure timeous completion of works to eliminate non productive time.
Requirements / skills:
  • Strong ability to multi-task and critically think through situations as they arise.
  • Excellent communication skills, attention to detail, and capability to support multiple projects concurrently.
  • Ability to work independently in a dynamic environment with minimal supervision.
  • Strong ability to collaborate and problem solve with various departments.
  • Ability to be solution oriented with a strong customer service focus.