Responsibilities: • Analyze customer requirements and existing solutions to identify areas of improvement • Develop and implement solutions to meet customer requirements • Monitor and analyze system performance and provide reports to management • Develop and document processes and procedures to ensure efficient and effective operations • Work with other departments to ensure successful implementation of solutions • Provide technical support and troubleshooting assistance Requirements: • Bachelor's degree in Computer Science, Information Systems, or related field • Excellent analytical and problem-solving skills • Ability to work independently and as part of a team • Strong organizational and communication skills • Ability to work in a fast-paced environment • Knowledge of database design and development Preferred Skills: • Knowledge of software development lifecycle • Experience with data analysis and reporting • Knowledge of customer service principles and practices • Experience with system integration and implementation • Knowledge of business process improvement techniques • Ability to understand complex technical and business concepts