Responsibilities:\n •Provide technical support to end users for hardware, software, and network issues •Install, configure, and maintain computer systems and peripherals •Troubleshoot and resolve technical problems through phone, email, or in person •Document and track support issues and resolutions •Assist in the implementation and maintenance of IT systems and infrastructure •Collaborate with other IT team members to ensure smooth operations Requirements:\n •High school diploma or equivalent; some college coursework in IT or related field preferred •Strong problem-solving and communication skills •Basic understanding of computer hardware, operating systems, and networking concepts •Ability to work independently and in a team environment •Customer service-oriented with a patient and professional demeanor •Willingness to learn and adapt to new technologies and processes Preferred skills:\n •A+ or other relevant IT certifications •Familiarity with help desk ticketing systems •Experience with remote desktop support tools •Knowledge of IT security best practices •Understanding of mobile device management •Basic understanding of ITIL framework',