| S1 | support roles | entry-level support | Performs routine tasks under close supervision; follows detailed instructions with limited discretion. | Provides essential operational and administrative support to ensure smooth daily business operations. | This is an entry-level position that requires basic knowledge and minimal prior experience. | Work is straightforward and procedural; limited judgment is required. | Performs clearly defined, repetitive tasks within a specific area of responsibility. | |
| S2 | support roles | intermediate support | Handles a wider range of tasks with moderate independence; makes decisions within clear guidelines. | Supports business operations through reliable task execution and problem-solving within defined boundaries. | Has working knowledge and skills developed through training or relevant experience. | Solves routine to moderately complex problems using established procedures. | Manages varied but related tasks; contributes to improving efficiency within the team or process. | May provide guidance to colleagues with less experience on routine tasks. |
| S3 | support roles | advanced support | Operates with minimal supervision; prioritizes tasks and solves complex issues independently. | Ensures quality and efficiency in operational processes through advanced support and problem-solving. | Has specialized knowledge and strong technical or administrative skills gained through significant experience. | Handles complex and sometimes unpredictable issues; adapts existing processes to meet business needs. | Works across multiple areas or systems; contributes to process improvement and operational excellence. | Acts as a point of reference or informal mentor for colleagues; may coordinate activities within a small team. |
| P1 | professional roles | entry-level professional | Works on well-defined tasks under close supervision; follows detailed instructions and established procedures. | Contributes to team objectives through accurate execution of assigned work with limited individual impact. | Entry-level role requiring foundational knowledge and initial professional experience. | Performs routine and procedural assignments with guidance from senior colleagues. | Delivers specific tasks within a narrow area of responsibility. | |
| P2 | professional roles | intermediate professional | Handles moderately complex assignments with some autonomy; seeks guidance when facing unfamiliar situations. | Has low to moderate impact on the success of own function or discipline. | Developing professional with working knowledge and practical experience in own field. | Applies known concepts and methods to solve varied but related problems. | Contributes to projects within own area; accountable for quality and timeliness of assigned work. | May share knowledge and provide informal guidance to less experienced colleagues. |
| P3 | professional roles | advanced professional | Works independently with minimal supervision; manages priorities and determines approaches to assignments. | Has a moderate to high impact on the success of own function or discipline through delivery of complex work. | Possesses in-depth knowledge in own discipline; acts as a resource or mentor for colleagues with less experience. | Handles complex assignments and adapts existing approaches to solve new challenges. | Leads components of larger projects or manages complete workstreams within own function. | May mentor others and provide functional guidance to small teams or project groups. |
| P4 | professional roles | functional leader | Operates with high autonomy; defines objectives and priorities for own area of responsibility. | Directly influences the success of own function or business area through strategic decisions and leadership. | Has advanced knowledge of own discipline and solid understanding of related areas. | Leads initiatives that involve complex analysis, coordination, and problem-solving across multiple teams. | Responsible for significant projects or programs that support business objectives within a function. | Provides direction and leadership within a business area; may manage or coordinate professional teams. |
| P5 | professional roles | top-tier expert | Operates independently with wide decision-making latitude; sets strategic direction in own domain. | Materially influences business outcomes and cross-departmental or global strategies. | Recognized authority with deep and specialized expertise; often serves as a company-wide or industry-level reference. | Handles the most complex, high-impact problems requiring original thinking and broad business understanding. | Shapes functional or enterprise-level initiatives with long-term implications. | Acts as a strategic advisor and thought leader; mentors senior professionals and influences organizational direction. |
| M1 | manager roles | manager | Leads a small team or department with guidance from senior management; follows established policies and goals. | Accountable for the performance and results of a small team or sub-area within a function. | Experienced professional with strong understanding of operational processes and people management basics. | Manages day-to-day operations, coordinates resources, and resolves routine issues within own area. | Leads a team of support or professional staff to meet defined objectives and service levels. | Provides direct supervision, coaching, and performance feedback to team members. |
| M2 | manager roles | senior manager | Operates with significant independence; sets team priorities in line with business strategy. | Accountable for the performance and results of a department or large team within own discipline or function. | Experienced manager with deep understanding of functional processes and interdependencies. | Oversees diverse activities requiring coordination of multiple teams or complex support functions. | Manages professional employees and/or supervisors; ensures achievement of operational and strategic objectives. | Leads and develops team leaders and professionals; fosters collaboration and continuous improvement. |
| M3 | manager roles | director-level manager | Operates with broad discretion in decision-making; defines direction for multiple teams or departments. | Directly influences the success of a major function or business unit through leadership and strategic execution. | Strong business and functional knowledge; able to translate strategy into operational outcomes. | Leads complex programs or projects spanning multiple departments; integrates strategic and operational goals. | Responsible for multiple departments or functions; accountable for delivering long-term results. | Provides leadership to managers and senior professionals; shapes culture, priorities, and performance standards. |
| M4 | manager roles | associate director | Operates with high autonomy; translates company strategy into plans across multiple teams or functions. | Drives results across a significant function or multiple departments with cross-functional influence. | Advanced business and functional expertise; strong ability to align execution with strategic goals. | Manages complex, cross-functional initiatives with competing priorities and dependencies. | Leads multiple teams or a major function; accountable for medium- to long-term objectives. | Leads managers and senior professionals; enables collaboration and consistent execution at scale. |
| M5 | manager roles | senior director | Operates with enterprise-level autonomy; shapes strategic direction across major business areas. | Influences company-wide outcomes through strategic leadership and alignment of key priorities. | Broad and deep business expertise; strong strategic judgment and executive-level perspective. | Leads highly complex, multi-year initiatives with significant organizational and business impact. | Responsible for large functions or multiple business areas; accountable for long-term performance. | Provides senior leadership across the organization; sets vision, direction, and leadership standards. |
| E1 | executive roles | senior executive | Operates with broad autonomy; defines strategy and priorities for major functions or business units. | Makes high-impact decisions that shape performance and direction within a significant part of the company. | Deep business and leadership expertise; recognized authority within own function or domain. | Oversees diverse and complex operations, integrating multiple functions and markets. | Responsible for achieving results across a major business unit or global function. | Provides leadership and direction through directors and senior directors; leads through multiple levels of management. |
| E2 | executive roles | group executive | Operates with full strategic authority within assigned region or business group; minimal oversight. | Directly impacts company-wide outcomes through accountability for large-scale business performance. | Extensive experience leading major divisions or regions; deep understanding of enterprise dynamics. | Leads across multiple geographies or business lines with complex stakeholder and market environments. | Shapes and executes strategies for an entire business group or global region. | Provides leadership and direction to other executives, typically at the VP level; fosters alignment across divisions. |
| E3 | executive roles | chief executive officer | Holds ultimate decision-making authority; defines the company’s strategic vision, mission, and culture. | Responsible for the overall performance and long-term success of the organization. | Comprehensive business acumen and leadership capability spanning all company functions. | Leads a multifaceted global organization; balances strategic, operational, and governance priorities. | Sets enterprise-wide direction and ensures alignment with stakeholder and board expectations. | Leads the executive team and serves as the key representative to the board, investors, and external partners. |