Responsibilities: • Oversee the daily operations of the service department. • Develop and implement strategies to improve service quality and efficiency. • Coordinate with other departments to ensure seamless service delivery. • Manage customer complaints and concerns professionally and promptly. • Implement customer service policies and procedures. • Train and mentor new staff members. • Monitor and measure staff performance. • Maintain accurate records of service department activities. • Ensure compliance with health and safety regulations. • Coordinate with vendors and suppliers as necessary. Requirements: • Bachelor's degree in Business Administration or a related field. • Proven experience in a customer service or service management role. • Strong leadership and team management skills. • Excellent communication and interpersonal skills. • Ability to handle stressful situations and remain calm under pressure. • Proficient in Microsoft Office Suite and other relevant software. • Strong problem-solving and decision-making skills. • Ability to manage multiple tasks and priorities effectively. • Excellent organizational and time management skills. • Knowledge of service management principles and best practices. Preferred Skills: • Certification in Service Management or a related field. • Experience in a similar industry or role. • Strong negotiation and conflict resolution skills. • Familiarity with CRM systems and practices. • Excellent customer service skills. • Ability to work flexible hours, including nights and weekends. • Proven ability to drive continuous improvement initiatives. • Strong analytical and reporting skills. • Ability to adapt to new technologies and procedures. • Bilingual or multilingual skills.,