Responsibilities: • Answer incoming calls and respond to customer's emails. • Manage and resolve customer complaints. • Sell products and place customer orders in the computer system. • Identify and escalate issues to supervisors. • Provide product and service information to customers. • Research required information using available resources. • Route calls to appropriate resources. • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Follow up customer calls where necessary. Requirements: • High school diploma or equivalent. • Proficient in relevant computer applications. • Knowledge of customer service practices and principles. • Excellent data entry and typing skills. • Superior listening, verbal, and written communication skills. • Ability to handle stressful situations appropriately. • Must be able to work in a fast-paced environment where multi-tasking is necessary. • Ability to work independently and in a team environment. Preferred Skills: • Previous experience in a customer support role. • Strong phone and verbal communication skills along with active listening. • Familiarity with CRM systems and practices. • Customer focus and adaptability to different personality types. • Ability to multi-task, set priorities, and manage time effectively. • Fluency in multiple languages may be desired.,