How much does a Trouble Dispatcher make in Bordeaux ?

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The base salary for a Trouble Dispatcher in Bordeaux is 32,700 €

Responsibilities: • Receive and record trouble calls from customers or other departments. • Analyze customer complaints to determine the severity of the problem and dispatch the appropriate technical personnel. • Coordinate with technicians and field staff to ensure timely resolution of customer issues. • Maintain a log of all trouble calls and their resolution status. • Provide regular updates to customers about the status of their complaints. • Escalate unresolved issues to the appropriate department or personnel. • Collaborate with other teams to improve the overall service delivery process. • Participate in training and development programs to enhance job knowledge and skills. Requirements: • High school diploma or equivalent; a degree in a related field is a plus. • Proven experience in a similar role, preferably in a customer service or technical support setting. • Excellent communication and interpersonal skills. • Strong problem-solving and analytical abilities. • Ability to work under pressure and handle multiple tasks simultaneously. • Familiarity with trouble ticketing systems and other relevant software. • Willingness to work in shifts, over weekends, or during holidays as required. Preferred skills: • Knowledge of the telecommunications industry and its operations. • Ability to understand and explain technical concepts to non-technical customers. • Strong organizational and time-management skills. • Excellent attention to detail and accuracy. • Ability to work independently as well as part of a team. • Patience and empathy when dealing with customers. • Strong customer service orientation.',