How much does a Technical Support Specialist make in Brisbane ?

67,900 $

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The base salary for a Technical Support Specialist in Brisbane is 67,900 $

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Related tasks:

  • Working closely with the Regional Sales Manager to provide both pre and post sales customer support.
  • Managing your own diary. Attending client’s site on a regular basis to conduct equipment demonstrations (hardware & software) and presentations.
  • Predominantly working with the academic sector, visiting universities.
  • Following the installation of the equipment on site, it would be your responsibility to provide user training to groups of up to 5-10 people at varying levels of experience.
  • Providing ongoing customer support and refresher training.
  • Developing a high level of technical expertise within your assigned product category.
  • Supporting customers to gain funding.
Requirements / skills:
  • Experience with logging systems (e.g., Syslog, Windows Event Log)
  • Networking experience in set up or configuration of routers, switches, scanners, tablets, printers and cash drawers
  • Strong written and verbal communication skills
  • Strong organizational skills – comfortable with managing and prioritizing customer case loads
  • Experience in providing technical support for a SaaS organization
  • Passion for solving complex problems quickly and creatively