• Provide technical support to internal and external customers.
• Monitor and respond to customer inquiries, service requests, and technical issues.
• Troubleshoot and resolve customer issues in a timely manner.
• Develop and implement customer service strategies and procedures.
• Create and maintain technical documentation and knowledge base.
• Monitor and analyze customer feedback and trends.
• Work with other departments to ensure customer satisfaction.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least 2 years of experience in customer service or technical support.
• Excellent organizational, problem solving, and communication skills.
• Ability to work independently and manage multiple tasks.
• Ability to work in a fast-paced environment and handle multiple customer requests simultaneously.
• Experience in customer service management.
• Knowledge of computer hardware and software.
• Experience with customer relationship management (CRM) software.
• Knowledge of customer service principles and practices.
• Familiarity with scripting and automation tools.
• Knowledge of ITIL (Information Technology Infrastructure Library) framework.