How much does a Technical Support Engineer make in Montpellier ?

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The base salary for a Technical Support Engineer in Montpellier is 56,000 €
Also known as: Technical Support Analyst, Customer Support Engineer, Customer Support Specialist, Customer Support Analyst, IT Support Engineer.

Responsibilities: • Provide technical support and troubleshooting to customers via phone, email, and other channels. • Diagnose and resolve technical issues related to hardware, software, and network systems. • Document customer inquiries and resolutions in a customer database. • Maintain customer satisfaction by providing timely and accurate solutions. • Follow up with customers to ensure their issues have been resolved. • Work with other teams to resolve customer issues. Requirements: • Bachelor's degree in Computer Science or a related field. • Excellent customer service and communication skills. • Ability to troubleshoot technical issues. • Ability to work independently and as part of a team. • Ability to work under pressure and meet deadlines. Preferred Skills: • Knowledge of operating systems and hardware. • Knowledge of networking protocols and technologies. • Knowledge of customer service processes and procedures. • Knowledge of customer relationship management (CRM) software. • Experience with technical support.