• Provide technical support and troubleshooting to customers via phone, email, and other channels.
• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Document customer inquiries and resolutions in a customer database.
• Maintain customer satisfaction by providing timely and accurate solutions.
• Follow up with customers to ensure their issues have been resolved.
• Work with other teams to resolve customer issues.
• Bachelor's degree in Computer Science or a related field.
• Excellent customer service and communication skills.
• Ability to troubleshoot technical issues.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Knowledge of operating systems and hardware.
• Knowledge of networking protocols and technologies.
• Knowledge of customer service processes and procedures.
• Knowledge of customer relationship management (CRM) software.
• Experience with technical support.