How much does a Technical Support Engineer make in New York City?
The base salary for a Technical Support Engineer in New York City is 55,200 $
Annual salary. Based on 39 observations
Responding to and resolving client's service requests in accordance with contractual requirements
Maintaining timely, complete and accurate problem status data, resolving routine and complex end-user problems in assigned product areas
Replicating client-reported problems
Authoring technical notes and/or white papers for product knowledge-base as well as being the voice of our customers within the organisation.
Also providing remote technical upgrade services on these solutions, assisting colleagues involved with prospects or new client implementations and passing on product knowledge to new or existing colleagues via training workshops and/or presentations.
Requirements / skills:
Experience in development, maintenance and support of Java Products/Applications.
Bachelor’s degree in Computer Science, Engineering or equivalent or demonstrated skill and/or related industry experience.
Strong understanding of Object Oriented Design and programming, Experience working on of Core Java and related technologies.
Knowledge of XML (JAXP and JAXB), XSLT, Ajax and Web services is plus Experience in troubleshooting multi-tier enterprise applications, relational databases and good knowledge of SQL, PL/SQL
Experience supporting and trouble-shooting JBoss and Cloud application is an added advantage.