Related tasks:

• Assists Administrator with routine installation and maintenance of Information Systems equipment, including minor equipment repairs, backups and upgrades.
• Provides telephone support regarding software questions, printing difficulties and hardware troubleshooting.
• Provides introductory/intermediate-level training of staff on basic computing terminology, agency network and software packages.
• Set-up and maintain agency security camera system, conduct routine test recordings and provide ongoing equipment monitoring.
• Participate and assist in the IT management of all agency software, in addition to the specific IT management software.
• Responsible for cell phone equipment management oversight.
• Participate and assist in the maintenance of the agency servers and completing system backups and restores.

• This position requires specialized training such as that which normally would be acquired in two to three years of college, technical, vocational, trade, or business school with course work in information technology. Associate’s Degree in information technology or a related field preferred.
• Experience working in technical systems troubleshooting and helpdesk support.
• Ability to maintain satisfactory working relationships with the public, departmental supervisors and staff
• Must have the ability to self-direct and manage multiple projects with organization skills.
• Must have excellent verbal and written communication skills.
• Must be technologically oriented including familiarity with the Internet and desktop publishing applications.