How much does a Support Technician make in Strasbourg ?

Access to more detailed salary information about the role with our salary platform

The base salary for a Support Technician in Strasbourg is 30,600 €
Also known as: IT Support Technician, Computer Support Specialist, IT Help Desk Technician, IT Service Technician, Computer Technical Support Specialist.

Responsibilities: • Provide technical support to customers via phone, email, and/or chat. • Troubleshoot customer issues, identify their root cause, and provide solutions. • Document customer interactions and solutions in a ticketing system. • Monitor customer accounts for any issues and take preventive action. • Assist with product installation and setup. • Escalate customer issues to higher-level technicians or supervisors when needed. Requirements: • High school diploma or equivalent. • Excellent communication and customer service skills. • Ability to troubleshoot and diagnose technical issues. • Knowledge of basic computer hardware and software. • Ability to work independently and as part of a team. Preferred Skills: • Previous experience in a technical support role. • Familiarity with remote support tools. • Knowledge of network technologies. • Ability to work in a fast-paced environment.