How much does a Support Technician make in Athens ?

30,100 €

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The base salary for a Support Technician in Athens is 30,100 €

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Annual salary Based on 45 observations

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Responsibilities: • Provide technical support to customers via phone, email, and/or chat. • Troubleshoot customer issues, identify their root cause, and provide solutions. • Document customer interactions and solutions in a ticketing system. • Monitor customer accounts for any issues and take preventive action. • Assist with product installation and setup. • Escalate customer issues to higher-level technicians or supervisors when needed. Requirements: • High school diploma or equivalent. • Excellent communication and customer service skills. • Ability to troubleshoot and diagnose technical issues. • Knowledge of basic computer hardware and software. • Ability to work independently and as part of a team. Preferred Skills: • Previous experience in a technical support role. • Familiarity with remote support tools. • Knowledge of network technologies. • Ability to work in a fast-paced environment.