• Provide technical support to customers via phone, email, and/or chat.
• Troubleshoot customer issues, identify their root cause, and provide solutions.
• Document customer interactions and solutions in a ticketing system.
• Monitor customer accounts for any issues and take preventive action.
• Assist with product installation and setup.
• Escalate customer issues to higher-level technicians or supervisors when needed.
• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to troubleshoot and diagnose technical issues.
• Knowledge of basic computer hardware and software.
• Ability to work independently and as part of a team.
• Previous experience in a technical support role.
• Familiarity with remote support tools.
• Knowledge of network technologies.
• Ability to work in a fast-paced environment.