How much does a Member Service Representative make in France ?

Access to more detailed salary information about the role with our salary platform

The base salary for a Member Service Representative in France is 30,700 €

Responsibilities: • Assisting members with their queries and concerns via phone, email, or in person. • Providing information about products, services, and policies to members. • Resolving member complaints efficiently and effectively. • Processing applications, payments, corrections, and cancellations. • Collaborating with team members to achieve better results and improve member satisfaction. • Documenting and updating member records based on interactions. • Identifying and escalating issues to supervisors when necessary. • Participating in training and educational opportunities for professional growth. Requirements: • High school diploma or equivalent; Bachelor's degree in business administration or a related field is a plus. • Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Excellent communication and presentation skills. • Ability to multitask, prioritize, and manage time effectively. • Must be able to work flexible hours, including some weekends and evenings. Preferred Skills: • Bilingual or multilingual abilities. • Previous experience in a financial institution or membership-based organization. • Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy. • Exceptional interpersonal skills and a customer-centric approach. • Ability to work well in a team-based environment. • Excellent organizational and multitasking abilities. • Strong computer literacy and ability to learn new software quickly.,