Related tasks:

• Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.
• Facilitate sales of all services according to company and client requirement.
• Coordinate with customers and avoid any discontinuation from his or her end.
• Assist customers with all knowledge on products and services and perform required repairs and prepare bills for same.
• Administer all customer complaints and ensure timely resolution within required guidelines.
• Supervise all unresolved compliant for sales.
• Perform troubleshoot on all customer service issues and schedule all field service calls as required.
• Manage and process and correspondence with customers.
• Schedule all customer appointments according to procedures and documents all customer transactions and prepare required paperwork.
• Prepare all new contracts and handle all incoming calls for same.
• Analyze all client requirements and assist to prepare all service contracts and facilitate sales for same.
• Perform all follow up for all outbound calls.
• Supervise all on line chat sales calls for clients.
• Ensure optimal level of client satisfaction at all times.

• Be an expert in offered product, use cases and markets.
• Be efficient under target workload.
• Business, marketing or communication knowledge.
• Communication skills.
• Problem-solving skills.
• Persuasive selling.
• Customer service.