Provide technical support to customers via phone, email, or other communication channels.
Troubleshoot hardware and software issues.
Resolve customer inquiries and complaints.
Document customer interactions, solutions, and other relevant information.
Install and configure computer systems and peripherals.
High school diploma or equivalent.
Strong customer service and communication skills.
Ability to troubleshoot and analyze technical problems.
Knowledge of basic computer hardware and software.
Experience in customer service.
Familiarity with remote support tools.
Knowledge of network protocols and operating systems.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.