Related tasks:

• Lead team to build user community.
• Build user engagement particularly in key feature penetration and usage.
• Execute user surveys and qualitative research, and collaborate with User Research team for quantitative research.
• Champion user experience; oversee collection and response (as necessary) to customer feedback.
• Monitor performance on app stores and competitive activity, and report significant developments to team.

• Experience in User or Community Operations for an internet company.
• Ability to organize work for team for effectiveness and efficiency.
• Ability to read operational metrics and adapt changes to operations to address opportunities.
• Ability to multi-task and work under pressure. Self-driven, with a sense of ownership over work.