Related tasks:

• Design, develop and deploy various infrastructure, network and application monitoring solutions.
• Develop dashboards for operations, production support, app/dev teams, as well as executives.
• Develop functional procedure and system documentation as needed.
• Analyse and identify thresholds to establish meaningful alerts.
• Perform configuration, tuning, and troubleshooting of monitoring platforms.
• Work with infrastructure teams to establish baseline monitoring and thresholds for core technologies.
• Work with IT teams to create custom alerts for critical services.
• Work with various teams to understand transactions that need to be monitored and develop solutions to meet those requirements.

• Engineering degree.
• Motivated self-starter capable of working on individual tasks as well as team-oriented tasks.
• Ability to work and communicate effectively in a team environment.
• Ability to prioritize competing tasks and escalate as needed.
• Skilled in problem solving and learning new technologies.
• Familiarity with ITSM and ITOM preferred.