Responsibilities - Develop and implement strategies to improve customer experience - Monitor customer feedback and use it to drive changes in customer experience - Lead customer experience initiatives and collaborate with stakeholders - Analyze customer data and identify trends - Create and maintain customer experience reports - Ensure customer satisfaction and loyalty Requirements - Bachelor’s degree in a related field - At least 3 years of experience in customer experience, customer service, or related field - Excellent communication and interpersonal skills - Strong analytical and problem-solving skills - Ability to work independently and collaboratively Preferred Skills - Experience in customer service management - Knowledge of customer service best practices - Knowledge of customer experience metrics and analytics - Ability to develop and deliver customer experience training programs - Ability to work in a fast-paced environment