• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to inquiries from customers and help resolve technical issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Install, modify, and repair computer hardware and software.
• Maintain and update technical documentation, user manuals, and training materials.
• Assist with the deployment and maintenance of desktop and laptop computers.
• Monitor system performance and troubleshoot issues.
• Provide technical support for mobile devices.
• Bachelor's degree in computer science, information technology, or related field.
• Experience with desktop operating systems and applications.
• Knowledge of computer hardware and peripherals.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Strong communication and customer service skills.
• Experience with remote desktop support tools.
• Knowledge of network protocols and technologies.
• Experience with enterprise software solutions.
• Understanding of security best practices.
• Ability to prioritize tasks and manage time effectively.
• Familiarity with ITIL processes.