Sign Up | TalentUp /insights/salary/ /insights/salary/
Add 5 companies.
Search History:
Your saved searches will be available here, click them to search directly.
Search Salaries > Customer Service Manager > Poland
Job Description
How much does a Customer Service Manager in Poland ?

The base salary for a Customer Service Manager in Poland is 117,000
Also known as: customer experience manager, guest relations specialist, guest relations manager, hospitality customer experience manager, guest experience manager, guest experience specialist, guest relations officer.

117,000

Median Base Salary (Percentile 50)
47 observations
(Updated: 10 Jul 2024)

Confidence

Good

Avg. Bonus per year

Of avg. Stock options

Avatar
Salary Table

A Customer Service Manager earns register to see pay in Poland, but the base salary ...

Log in to view data
Level Below median
(25th percentile)		 Market median
(50th percentile)		 Above median
(75th percentile)		 Top Competitive
(90th percentile)
Junior 60000 60000 60000 60000
Mid 60000 60000 60000 60000
Senior 60000 60000 60000 60000
Lead 60000 60000 60000 60000
How would you rate this data?
Bonus & Stock options

This position usually comes with bonuses and the possibility of accessing stock options. Both must be added to ...

Log in to view data
Level Min Avg Max
Junior 60000 60000 60000
Mid 60000 60000 60000
Senior 60000 60000 60000
Lead 60000 60000 60000
Log in to view data
Experience Min Avg Max
Junior 60000 60000 60000
Mid 60000 60000 60000
Senior 60000 60000 60000
Lead 60000 60000 60000

Supply and demand

Highly supplied position in a highly demanded market
Supply | (<100 professionals)
Demand | (<100 job offers)

Gender gap

Unbalanced

Male

65%

Female

35%

Benefits

There are statutory benefits associated with a Customer Service Manager in Poland according to ...

Most Common Benefits

Competitive advantages associated with a Customer Service Manager in Poland
Free Parking | 1200€ annual
Providing free parking in Poland is a noteworthy employee benefit, especially for those who depend on cars for commuting. It eliminates the financial strain of parking fees and the frustration of finding spots, thereby reducing stress and saving time. This convenience enhances work-life balance and job satisfaction, potentially boosting productivity and loyalty. In competitive job markets, free parking serves as an appealing perk, aiding companies in attracting and retaining top talent by offering a tangible advantage that underscores their commitment to employee well-being and convenience. Moreover, it can foster a positive organizational culture, as employees feel valued and supported in their daily routines.
Professional Development | 2000€ annual
In Poland, professional development is highly prioritized by companies as a critical driver of both personal and organizational advancement. Recognizing the importance of a skilled workforce, employers offer diverse training programs, workshops, and courses to help employees gain new competencies and remain current with industry developments. This strategic investment fosters career progression, job satisfaction, and employee retention, while simultaneously enhancing company performance, fostering innovation, and bolstering competitiveness in the global market. By cultivating a culture of continuous learning, Polish companies ensure they are well-equipped to adapt to changing market demands and maintain a leading edge in their respective industries.

Side Benefits to attract & retain talent

Additional perks for a Customer Service Manager in Poland
Mobile Phone
Flat Hierarchy
Great Team
Casual Dress Code
Free Snacks
Flexible Working Hours

Statutory Benefits

Mandatory benefits in Poland
Employee contributions include Retirement Pension (9.76%), Disability Fund (1.50%), Sickness Fund (2.45%), and Health Insurance (9.00%). Total Employee Cost is 22.71%.
Employees under 50 are entitled to up to 33 days of paid sick leave, while those over 50 get 14 days paid by the employer. Social Security covers the rest.
Notice periods vary based on length of service: 2 weeks for 0-6 months, 1 month for 6 months-3 years, 3 months for over 3 years.
Female employees are entitled to maternity leave of 20 weeks for one child, up to 37 weeks for multiple children. Paid at 100% by Social Security.
Income tax rates: 0% for 0-30,000 PLN, 12.00% for 30,001-120,000 PLN, 32.00% for over 120,000 PLN annually.
There are 13 public holidays annually in Poland. If a holiday falls on a Saturday, another day off is given.
Standard probation period in Poland is three months.
Employer contributions include Retirement Pension (9.76%), Disability Fund (6.50%), Accident Fund (0.67% – 3.33%), Labor Fund (2.45%), and Guaranteed Employee Benefits Fund (0.10%). Total Employment Cost ranges from 19.48% to 22.14%.
Employees may have conditions for remote working or work from home, typically with allowances for setup.
Non-EU residents must obtain a work permit to work in Poland. There are five types of work visas: A, B, C, D, and E.
Additional maternity leave for parents of prematurely born babies, duration depends on the week of pregnancy and hospitalization time.
The minimum wage is PLN 4,300 per month, with an hourly rate of PLN 28.10.
Payments to Urząd Skarbowy (Tax Office) by the 20th and to Social Insurance Institution by the 15th of each month, both via wire transfer.
Standard working week is 40 hours, with a maximum of 8 hours per day. Overtime limits and compensation apply.
Salaries are paid monthly and employees must receive their salary no later than the 10th of the following month.
Employees are entitled to 20 or 26 days of paid annual leave based on their seniority.
Fathers are entitled to two weeks of paid paternity leave within the first 24 months after the child’s birth.
Parental leave spans 41 or 43 weeks, depending on the number of children, with flexibility on how it’s taken. Paid at 60% or 80% if requested early.
Severance pay varies by service length: 1 month for less than 2 years, 2 months for 2-8 years, 3 months for over 8 years. Max is 15 times the minimum wage.
Taxes & Payrolls

Similar positions

Customer Service Manager, Poland

Sign Up to see full similar positions.