Thank you for getting in touch with TalentUp. We will respond you as soon as possible.
How much does a Customer Support Team Leader make in Brisbane ?
Access to more detailed salary information about the role with our salary platform
The base salary for a Customer Support Team Leader in Brisbane is
81,300 $ Also known as:
Customer Service Team Lead, Client Support Team Head, Customer Assistance Team Leader, Client Service Team Supervisor, Customer Help Team Leader.
• Supervise and direct the activities of the customer support team.
• Ensure the team meets its goals and objectives through effective planning and execution.
• Handle escalated customer complaints or issues.
• Train new team members and coach existing team members to improve performance.
• Develop strategies to improve customer service quality and efficiency.
• Monitor team performance and report on metrics.
• Collaborate with management and other leaders to align customer service department policies and systems with the company's objectives.
• Foster a positive and customer-focused work environment.
• Proven experience in a customer service or similar role.
• Excellent understanding of management methods and techniques.
• Proficiency in English.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Ability to work under pressure and manage complaints or issues.
• High school diploma; degree in business administration or relevant field is a plus.
• Strong leadership and team management abilities.
• Exceptional interpersonal and communication skills.
• Excellent problem-solving skills and attention to detail.
• Ability to handle difficult customers and resolve conflicts.
• Ability to motivate, coach, and mentor team members.
• Strong organizational and multitasking abilities.
• Proficient in relevant computer applications and systems.
• Ability to work flexible hours, including weekends and holidays, if necessary.
• Strong work ethic and commitment to excellence in customer service.
• Ability to adapt to changing customer needs and expectations.,