Responsibilities: • Provide customer service support to internal and external customers. • Respond to customer inquiries and complaints in a timely and professional manner. • Resolve customer issues quickly and efficiently. • Monitor customer feedback and take appropriate action to address customer concerns. • Develop and maintain customer relationships. • Ensure customer satisfaction by providing exceptional customer service. • Manage customer databases and track customer interactions. • Analyze customer data to identify trends and areas of improvement. • Work with other departments to ensure customer needs are met. • Develop and implement customer service policies and procedures. Requirements: • Bachelor’s degree in business, customer service, or related field. • 3+ years of customer service experience. • Proven ability to effectively manage customer relationships. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Knowledge of customer service principles and practices. • Familiarity with CRM software and other customer service tools. • Ability to work in a fast-paced environment. Preferred Skills: • Previous experience in a customer service management role. • Ability to multitask and prioritize tasks effectively. • Strong problem-solving and decision-making skills. • Excellent organizational skills. • Ability to work under pressure and meet deadlines. • Ability to adapt to changing customer needs. • Knowledge of industry trends and best practices.