How much does a Customer Support Manager make in South Melbourne ?

153,800 $

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The base salary for a Customer Support Manager in South Melbourne is 153,800 $

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Annual salary Based on 63 observations

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Related tasks:

  • Receive inbound calls and ensure that cases and interactions are logged correctly in CRM
  • Ensure security verifications are carried out per company policies and procedures
  • Resolve customer queries, ensuring that a high standard of customer service is maintained
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Utilise up-sell opportunities under Prefer-to-Refer and / or other Client driven sales programs
  • Work productively whilst maintaining exceptional call/data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep process, technical, operational and sales knowledge (of self) maintained / updated
Requirements / skills:
  • Excellent knowledge of management methods and techniques
  • Excellent written and verbal communication skills
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry's latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientationPreferred qualifications
  • Experience with technology-based product support