Responsibilities: • Respond to customer inquiries via phone, email, and other customer service channels • Provide accurate and timely customer service • Resolve customer complaints and inquiries in a timely and professional manner • Record customer information and inquiries in customer service databases • Identify and escalate complex customer issues • Follow up with customers to ensure their satisfaction • Provide feedback to management on customer service trends Requirements: • High school diploma or equivalent • Excellent verbal and written communication skills • Ability to work in a fast-paced environment • Ability to multitask and prioritize workload • Ability to stay organized and accurate • Ability to work independently and as part of a team • Basic computer skills and knowledge of customer service software Preferred Skills: • Previous customer service experience • Knowledge of customer service principles and practices • Ability to handle difficult customers • Knowledge of customer service standards and procedures • Problem-solving and conflict resolution skills • Knowledge of customer service software, databases, and tools