Related tasks:

• Deal with members' email queries promptly and efficiently, in accordance with company procedures
• Process all incoming phone calls from customers and manage all requests, changes and cancellations as necessary
• Interact with a diverse customer base
• Input and access data on multiple systems
• Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimize repeat callers
• Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings
• Perform all duties in an efficient, professional and courteous manner at all times
• Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
• Pursue personal development of skills and knowledge necessary for the effective performance of the role
• Look at opportunities to make changes and improve the processes where possible
• Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise
• Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings
• Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures

• Knowledgeable experience obtained in a customer service, sales, or other related environment
• Ability to accomplish thorough and accurate work, independently Skilled in expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts and information to customers
• Ability to prioritize work and complete multiple tasks within time constraints Skilled in exhibiting active listening by demonstrating levels of understanding of audience comments and/or questions
• Knowledgeable in the use of excellent spelling and grammar as it relates to electronically responding to customer service issues and inquiries
• Knowledgeable of computer use associated with being able to provide technical support and guidance in the use of hardware and software systems
• Skilled in computer usage as it relates to experienced operation of multiple applications and databases