How much does a Customer Support Agent make in Frankfurt Am Main ?

28,600 €

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The base salary for a Customer Support Agent in Frankfurt Am Main is 28,600 €

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Annual salary Based on 63 observations

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Related tasks:

  • Deal with members' email queries promptly and efficiently, in accordance with company procedures
  • Process all incoming phone calls from customers and manage all requests, changes and cancellations as necessary
  • Interact with a diverse customer base
  • Input and access data on multiple systems
  • Clearly and concisely log and track detail of issues arising , ensuring to report recurring queries in order to minimize repeat callers
  • Maintain an up-to-date level of product and procedure knowledge by being attentive to and acting upon information advised in e-mail update, team meetings, training and other briefings
  • Perform all duties in an efficient, professional and courteous manner at all times
  • Maintain regular, consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role
  • Look at opportunities to make changes and improve the processes where possible
  • Maintain at a minimum, target levels of productivity and performance, as outlined by your Manager in relation to call times, idle times and other performance metrics as they arise
  • Help maintain a good team and working environment through assisting fellow employees and participating constructively in team meetings
  • Undertake duties of a general nature or additional tasks as may be required from time to time by your Manager or other designated authority figures
Requirements / skills:
  • Knowledgeable experience obtained in a customer service, sales, or other related environment
  • Ability to accomplish thorough and accurate work, independently Skilled in expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts and information to customers
  • Ability to prioritize work and complete multiple tasks within time constraints Skilled in exhibiting active listening by demonstrating levels of understanding of audience comments and/or questions
  • Knowledgeable in the use of excellent spelling and grammar as it relates to electronically responding to customer service issues and inquiries
  • Knowledgeable of computer use associated with being able to provide technical support and guidance in the use of hardware and software systems
  • Skilled in computer usage as it relates to experienced operation of multiple applications and databases