1. Respond to customer inquiries in a timely manner and provide customer support.
2. Analyze customer feedback to identify trends and opportunities for improvement.
3. Develop and implement strategies to improve customer satisfaction and retention.
4. Manage customer accounts and ensure customer satisfaction.
5. Monitor customer activity and provide insights into customer behavior.
6. Collaborate with other departments to ensure customer success.
1. Bachelor’s degree in business, marketing, or related field.
2. Excellent communication and interpersonal skills.
3. Strong problem-solving and analytical skills.
4. Ability to work independently and in a team environment.
5. Knowledge of customer service principles and practices.
6. Experience with customer relationship management (CRM) software.
1. Knowledge of customer service best practices.
2. Ability to prioritize tasks and manage multiple projects.
3. Experience with data analysis and reporting.
4. Ability to identify customer needs and provide solutions.
5. Strong organizational and time management skills.
6. Proficiency in MS Office Suite and CRM software.