Related tasks:

• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
• May be required to work in one or multiple queues/skill sets over various customer contact channels.
• Responsible for improving customer retention through programs and service provided to the customer.
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
• Continually maintain working knowledge of all company products, services and promotions.
• Guiding clients to make decisions.
• Provide billing inquiry solutions and Sales.

• Ability to work on own initiative and as a member of the team.
• Excellent interpersonal, communication and telephone skills.
• The ability to work in a busy target driven environment.
• Typing, Computer skills, Customer service.