How much does a Customer Service Associate make in Marseille ?

22,800 €

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The base salary for a Customer Service Associate in Marseille is 22,800 €

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Responsibilities: • Respond to customer inquiries via phone, email, or other communication channels • Provide accurate information about products and services • Identify and assess customer needs to provide appropriate solutions • Troubleshoot customer issues in a timely manner • Follow up with customers to ensure their satisfaction • Document customer interactions in a customer relationship management (CRM) system • Stay up-to-date on product and service offerings Requirements: • High school diploma or equivalent • Excellent communication skills in both written and verbal forms • Ability to work in a fast-paced environment • Ability to multitask and prioritize tasks • Ability to work independently and as part of a team • Basic computer proficiency Preferred Skills: • Previous customer service experience • Knowledge of customer service software, databases, and tools • Knowledge of customer service principles and practices • Strong problem-solving skills • Conflict resolution skills • Time management skills