How much does a Customer Service Associate make in London ?

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The base salary for a Customer Service Associate in London is 27,800 £
Also known as: Customer Support Associate, Customer Care Associate, Customer Assistance Associate.

Responsibilities: • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Ensure customer satisfaction and provide professional customer support. Requirements: • High school diploma, general education degree, or equivalent. • The ability to stay calm when customers are stressed or upset. • Comfortable using computers. • Experience working with customer support. Preferred Skills: • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • Patience when handling tough cases. • Proficiency in English.',