Related tasks:

• Provide detailed account walkthroughs and assist many new customers with implementation
• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• Record customer implementation needs, requests, and questions
• Ensure customers receive superior service
• Collaborate with the sales, finance, operations, and engineering teams
• Leverage feedback for continuous improvement to the onboarding process
• Develop a deep understanding of customers' business and operational objectives
• Listen carefully to information provided by customers and ask clarifying questions
• Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders

• Experience with web technologies
• Excellent communication skills
• Evidence of consistently excelling at what you do
• Strong problem solving and analytical skills
• Extreme attention to detail
• Ability to work independently and manage multiple priorities
• Must be highly motivated and have a positive attitude