How much does a Customer Care Representative make in Sofia ?

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The base salary for a Customer Care Representative in Sofia is 19,400 лв
Also known as: Live Chat Operator, Customer Contact Centre Information Clerk.

Responsibilities of an Entry-Level Customer Care Representative: • Respond to customer inquiries in a timely and professional manner via phone, email, and other channels. • Follow up with customers to ensure satisfaction with product/service. • Troubleshoot customer issues and provide solutions. • Document customer interactions and transactions in the company’s database. • Assist customers with product/service information. • Research and identify solutions to customer inquiries. • Maintain and update customer information in the company’s database. Requirements of an Entry-Level Customer Care Representative: • High school diploma or equivalent. • Excellent written and verbal communication skills. • Ability to work in a fast-paced environment. • Strong customer service skills. • Ability to multitask and prioritize tasks. • Working knowledge of Microsoft Office Suite. Preferred Skills of an Entry-Level Customer Care Representative: • Previous customer service experience. • Knowledge of customer service software. • Experience in a call center environment. • Knowledge of CRM systems. • Ability to work independently and as part of a team. • Problem-solving and conflict resolution skills.