Related tasks:

• Complaint Management Research and identify new media platforms to be utilised for members and other stakeholders
• Develop and maintain a Social Media strategy for the Scheme
• Establish Scheme processes and structures to develop content for, receive and respond timeously to member and stakeholder enquiries raised on Social media platforms
• Attend to member queries related to enrolment and membership, tax certificates, benefit confirmations and engaging with prospective members on new media channels (Not exhaustive list)
• Identify, respond and forward member and stakeholder complaints as per existing processes
• Manage the response rate and turnaround times and effective response to member queries, complaints, compliments and comments on Social Media platforms
• Develop content, design and package material for distribution on Social Media platforms
• Ensure that all member communications on Social Media platforms are aligned to the Schemes strategic plan, objectives and policies
• Manage the application of the company Corporate Identity (CI) manual and Style guide on all Social Media platforms
• Ensure that all communication material is accurate, factual and appropriately communicated.

• Internal communication experience
• Management experience
• Works well under pressure and meets tight deadlines.
• Highly computer literate with capability in email, MS Office, and related business and communication tools.
• Content writing experience for all media platforms.