Responsibilities: • Respond to customer inquiries via telephone, email, and other methods • Handle customer complaints and provide solutions • Update customer records in the system • Process orders, returns, and exchanges • Monitor shipment progress and update customers accordingly • Create and maintain customer relationships • Assist in other customer service tasks as needed Requirements: • High school diploma or equivalent • Excellent customer service skills • Ability to work in a fast-paced environment • Strong communication and problem-solving skills • Proficiency in Microsoft Office Suite • Ability to work independently and as part of a team Preferred Skills: • Previous customer service experience • Knowledge of intermodal freight transportation • Knowledge of customer service software, databases, and tools • Knowledge of industry regulations and standards