Responsibilities: • Develop and implement customer success strategies to ensure customer satisfaction and loyalty • Monitor customer feedback and respond to inquiries in a timely manner • Track customer success metrics and provide reports to management • Collaborate with other departments to ensure customer success • Identify areas of improvement in customer experience and suggest solutions Requirements: • Bachelor’s degree in business, marketing, or related field • 2+ years of customer service or customer success experience • Excellent communication and interpersonal skills • Ability to work independently and as part of a team • Knowledge of customer success best practices Preferred Skills: • Ability to think strategically and analytically • Proven track record of developing successful customer success strategies • Experience with customer relationship management (CRM) systems • Strong problem-solving and decision-making skills • Highly organized and detail-oriented